We are are extremely confident in the health of all livestock we send. All corals are very carefully selected for the best health and colour. When we receive new shipments they are dipped using either redsea DipX or Polyp Lab Reef Primer to remove any unwanted pests.

All corals are then rested for at least two weeks before being put onto the website. In order to be eligible for our Live Arrival Guarantee, please note the following:

If you are in any way uncertain about your reef set up or water quality problems please send us a message and we will try and help you as much as possible to get everything perfect for your new additions.

We would like to make high-end corals accessible to everyone, but would much rather ensure that it will be well looked after and live for a long time. Rather than send a coral to its doom to make a quick buck!

YOU MUST ADHERE TO THE FOLLOWING DOA PROCEDURE CORRECTLY, FAILING TO DO SO MAY NULIFY YOUR CLAIM.

In the unlikelihood of your order being  DOA please email, WhatsApp or telephone us on the day of receipt, [email protected], 07921313121, within an hour of signing for delivery, to inform us of the matter.  Also, within two hours, you will be required to provide photographic evidence of the marine life in its original container, and also out of its container, but still in water. (Photographs taken of the marine life not in water, will not be accepted, as some marine life can look distorted/dead out of water).  Without clear photographic evidence we are unable to process a claim.

• All photographs need to be clear and not distorted.  Photographs that do not clearly show their subject will be unable to be accepted as evidence.

• Failure to be present to sign for your parcel on the first delivery attempt will void all claims.  Failure to follow Aquatic and Reptile Giveaways specified DOA reporting procedure will also void any claims.

• On satisfactory evidence that the marine life is DOA a credit note will be issued to the value of Tickets purchased for claimed coral. (not including unrelated tickets purchased)

 

Please see our recommended Acclimatisation Procedures below to ensure your new marine life adjusts to your system with the least possible stress.

Acclimatising your new corals is a vital process to ensure they survive and thrive in your system. People use many different methods but most of them are very similar, below is our preferred choice:

1. Unpack coral carefully from box and keep it in the polythene bag or container that it was shipped in.

2. Float the bag or container in your sump area or main tank for around 20 minutes, this will equalise the temperature of the water in the bag to that of the system it is going to be placed.

3. Open the bag or place coral with shipping water into another small container

4. Using a piece of airline or similar with an air control valve attached, if one not available then just tie a knot in the airline, start a siphon from the main system and drip water slowly from there into the bag/container housing the new coral ( we advise around one drip per two seconds ). Once the bag/container is near full then disregard some of the water and continue the process (never put any of the shipping water into your system). We recommend doing this process for around 90 minutes to ensure the new coral is fully acclimatised to the new water conditions.

5. Now it is time to remove the coral from bag/container and carefully place it in your tank somewhere near the bottom. Leave it there and raise it slowly over a period of days so as it can adjust to the different lighting on your tank.

This careful process is vital to ensuring your coral or any other livestock’s long term success.